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Return policy

Return policy


Customers need to check the status of the goods and can exchange / return the goods at the time of delivery / receipt in the following cases:


  • The goods are not of the correct type or model in the ordered order or as on the website at the time of order.
  • Not enough quantity, not enough sets as in the order.
  • External conditions are affected such as packaging tear, peeling, broken ...


Customers are responsible for submitting relevant documents proving the above deficiencies to complete the return of goods.


In case you have comments / complaints related to Product Quality, please contact STAR KOMBUCHA customer service line at hotline: (028) 7303 0608 for guidance and care.

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