Delivery policy

Delivery policy

A. Delivery time

After the order verification is successful, the order will be delivered to you within the following time period:

Note: Online orders with 4 or more cans (with the minimum value greater than or equal to 120,000 VND) will be free of charge within HCM City.

  • Currently, STAR KOMBUCHA delivery service is available from Monday to Friday, no deliveries on Saturday - Sunday and Public Holiday.
  • Orders placed after 6:00 pm on Friday through Sunday will be processed the following Monday.
  • Delivery time is from 08:30 to 18:00 from Monday to Friday, the time of delivery starts from the moment your order is successfully confirmed by a call of customer care staff.
  • In case the delivery partner cannot contact or deliver the goods to you for subjective or objective reasons from your side within 02 working days, the order will no longer be valid.
  • With the delivery address in the building / apartment area ..., the delivery and receipt of specific goods will be contacted by the delivery staff, agreed and agreed in advance, to ensure convenience in the process. receive your goods.

B. Delivery Confirmation

  • Goods will be delivered to the address you provide in the order placed on the STAR KOMBUCHA Website.
  • Right after customers place an order on the Website, the Customer Care Department will call to confirm the order on weekdays, from Monday - Friday, from 9:00 am to 5:00 pm. Valid order is an order successfully confirmed by customer care staff.
  • If you have any questions regarding how to order or delivery policy, please contact us: email address Phone: (028) 7303 0608
  • For each successful online order, STAR KOMBUCHA will only deliver to 01 customer declared address.

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